Terms & Conditions

Please read Terms & Conditions carefully before placing an order

 

Order

All products are uniquely made. Each and every piece of wood differs. None of the products will come out exactly like a previous one. Please keep this in mind when placing your order.

There are a lot of hand work that also goes into most of the orders, please keep in mind that Eike Ek does not create perfect symmetrical products, but rather unique products  made with love.

Placing your order:

All our orders take between 7-15 working days (excluding courier and postage time) from when deposit is received. Everything is made from scratch especially for you, so please be patient and remember… we are a small team, doing big things. In the event of last minute orders, an extra fee will be added to your invoice.

When placing your order, please give extra attention to the following points:

✓ The dimentions and other specifications

✓ Your physical address (for courier) or nearest PostNet (for PostNet to PostNet option)

✓ Your cell or contact number

✓ The date you need your items (PLEASE TAKE OUR TIME FRAME INTO CONSIDERATION)

If you wish to add extra items to your please keep in mind that production might take longer than the 7-15 working days.

 If no deposit payment is made, we can unfortunately not start with design and production.

NO extra charges will be necessary for EFT payment

You will be notified by email if your order is finished and ready for pick-up or postage, once, a.) The order is finalised, and, b.) Full payment is received.

If you are in Durban or can make special arrangements, you are more than welcome to skip all postage and courier costs and pick up your order from our workshop personally . Kindly make arrangements beforehand.

Postage:

We make use of The Courier Guy and PostNet for these purposes. Prices vary according to location and size of package, so please contact us for a quote

Please be 100% sure of your address and check it twice. Eike Ek will not be held responsible for any parcel ending up at the wrong address if said address was incorrect when supplied.

Eike Ek is not responsible for tracking of parcels. Once your order has been sent, we will send you your tracking number via email.

Copyright:

All designs are the intellectual property of Eike Ek and may not be used without written permission form Eike Ek and all its members.